Along with our proven pick, pack and ship operation, Green Bonsai uses the finest packaging materials available to assure that your live tree and products are not damaged by the carrier while allowing trees to breathe in en route. 

We ship Monday through Friday utilizing several carriers and methods to automatically minimize the time live trees are in transit without sun & water.  We generally ship same day for orders received before 1pm Eastern, otherwise the following business day. 

Larger, more expensive “one of a kind” trees with SKU’s beginning in “K” might be shipped the FOLLOWING Monday depending on your proximity to New York and the size/weight of your order, however, we ship most trees to ARRIVE before the end of the current week (including Saturday).

Please ensure the delivery address you provide is accurate including Company, Suite, Floor, Apartment and Unit numbers as applicable.  While we validate and correct addresses to the best of our ability before shipment, carriers will charge $15 to correct missing or incorrect delivery information and we reserve the right to collect that charge (only when imposed on us.)

If you provide a valid email address, a tracking number will be sent to that email address after the close of business on the day your order is shipped.

Note that we may utilize USPS Priority Mail to provide faster service for certain shipments.  

International Shipments:

We cannot ship internationally (including Canada and Mexico) due to agricultural restrictions.

 

Return Policy

Risk Free Guarantee
Ordering from us is risk-free. If you are not satisfied with your tree when you receive it, return it within 1 week of receipt and we will provide you with a replacement, exchange or full refund. However, a 20% restocking charge will apply when trees or hard goods purchased in error are returned to us for credit or exchange